IT Support Engineer – South Dublin
Reed is assisting our client in South Dublin to recruit for the position detailed below:
Desired Experience
The ideal candidate would have experience in Network infrastructure, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking.
Duties in the role:
- To address tickets booked by the clients or generated automatically by our monitoring software
- The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Firewalls and AV, SOC-SIEM, Unifi (access points, switches), HP and all hardware supplied
- The client response to all such tickets will require complete ownership of the ticket and a high level of communication with the client and liaison with third parties if needs be
- Root cause analysis, resolution and recommendations to prevent future occurrence
- This support can in general be completed on line but there will be a requirement to attend site if required
- Preparation of PCs & laptops prior to any site visit
- To attend site to install PCs laptops and printers
- Resolution of issues that require a site visit
- Completion of regular health check on client infrastructure
Qualifications and Personal Skills:
Relevant experience in IT Support or Service
Previous MSP experience will be an advantage
Office 365 Administration
Knowledge of Active Directory / Server Administration / the technologies detailed earlier.
Experience with cloud technology will be a key advantage
Industry standard certifications (Microsoft, Cisco & CompTIA)
