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A guide to remote working
Working remotely can be a one-off or needs-must for some, but a regularity for others.
It takes trust from the side of management, discipline from the employee, communication between all parties, and the right technology – these four elements are key to the perfect home-work mix.
Working from home can be the answer to several scenarios – from needing to be home to give access to tradespeople, to needing to get your head down and concentrate.
Where to start
If you do not work from home on a regular basis, it can be difficult to know the protocol. Where should you start? What should you be doing? When should you be doing it? Our guide to remote working takes you through the process step by step - from choosing the right workspace, pretending you’re going into the office, to scheduling your day.
You may be worried about allowing your team to work remotely, there certainly isn’t any need for this. It takes trust and planning. If you are organised and set objectives for your team, they will more than likely thrive working at home.
Bukola Odofin
HR Expert, Reed
Technology is key
The biggest drawback to working remotely is isolation from your team. For organisations to work effectively, employees need to collaborate. However, in the 21st century, not being in the same physical location as a key team member is not an excuse for a lack of clear communication.
Download the guide to find out how tools like Microsoft Teams, Slack and Rescue Time can help you.
Managing your team working remotely
There are three remote working tips to remember as a manager when managing your team while working remotely. Firstly, trust – you must have faith that your team are working.
Secondly, tolerance - it may not be your choice to allow your team to work from home, but work with the situation and do what you can.
And finally, support - you need to support other members of your team who have never worked from home before – they may need you now more than ever.
Build a more diverse and inclusive technology team: downloadable eBook
Our eBook, ‘Making tech inclusive: strategies for developing a more diverse workforce’, has been designed to help you reflect on what’s working and what’s not when it comes to your I&D policies, and improve in areas you may have overlooked.
There will always be room for improvement when working to achieve an equal and inclusive environment for everyone, as needs change over time. This comprehensive guide can help you gauge the needs of your workforce and allow you to attract and retain the best talent in IT.
By downloading this free eBook, you will find out:
How diverse the technology sector is
What diversity and inclusion mean and why they’re different
What workplace challenges people from minority backgrounds face
How to eliminate bias from your recruitment process
Why inclusion and diversity benefit your business
How upskilling can contribute to inclusivity
Tips on expanding and diversifying your talent pool
How to improve attraction and retention through inclusion
The value of offboarding correctly
Developing a robust diversity and inclusion strategy doesn’t just help employees who are outside the societal norm, but everyone in your company. It will also have a positive impact on your bottom line. Here are some of the dos and don’ts of inclusive recruitment – you can find out more in the guide:
This guide is for:
Tech employers who want to widen their talent pool and diversify their workforce
Business leaders who have policies in place but believe they can do more for their employees
Anyone interested in adopting a more inclusive mindset.
"Removing the invisible barriers to inclusion by showing that your company is open to all will inevitably help you form a more diverse network, customer base and talent pool."
Business support senior resume template
[Full Name][Home address][Contact Number] • [Email Address]
Personal statement
This section is your chance to summarise the rest of the resume , and convince the recruiter to get in touch. It is important to keep it brief, between 50-200 words and outline who you are, the skills you have to offer, and your career aim.
I have [number of years] experience as a [job title], and am highly skilled in [technologies/systems/area of expertise] thanks to my roles with [previous employers].
During my time with [organisation], I was responsible for/organised [task], and increased [profit/other metric] by [£X/X%]. My other notable achievements include [awards/leading teams/implementing change].
I am looking for an opportunity within an [business type/industry] organisation, where I can bring significant value and continue to develop my skills further.
Education
This is your chance to talk about your qualifications, academic and vocational. You should give detail about what you studied, where and when, and list them in chronological order. If you have many of one qualification, such as GCSEs, you might find it useful to group them together.
[College/School Name][Date M/Y– Date M/Y]
A-levels:
[Subject] – [Grade]
[Subject] – [Grade]
[Subject] – [Grade]
[College/School Name][Date M/Y– Date M/Y]
GCSEs:
[Number] GCSEs, grades [range], including Maths and English.
Work experience
This should be brief and, as a general rule of thumb, focus on the last five years of your career, or last three roles, in chronological order, with most recent at the top. You should highlight your key achievements, and use bullet points rather than lengthy descriptions.
[Job Title], [Company Name], [Location][Date M/Y- Date M/Y]
Achievements and responsibilities:
Brief role overview
Work alongside [team] to produce [project]
Implemented [change] which resulted in [benefit]
Received an [award name] for [reason]
Hobbies and interests
This section is not essential to include, but you may wish to, depending on the role you are applying for. It can be a useful chance to show a little more of your personality. However, be warned this can be very subjective, ensure anything listed here reinforces your application, and the idea that you’ll be the right fit for the role. If you don’t have any real relatable hobbies, it is probably best to omit this section:
I organise a weekly [sport] game, manage bookings, transport and help to coach the team.
Undertook a [course] in order to improve my [skill].
References
References are available upon request.
Download our editable performance review template
The annual appraisal is considered a dying practice – but it just needs to be revived in the right way, and more importantly, undertaken more frequently, to benefit the parties involved.
With positive feedback, little and often is the best way to keep employees motivated and inspired. These reviews should be a meeting that employees look forward to because they will either receive praise or constructive feedback that will help them in their careers.
An employer who nurtures the progression of their team and shows they care about them is more likely to retain their employees than those who seem apathetic.
What is a performance review?
A performance review is an assessment of an employee’s performance in the workplace over a certain period. It is typically used to provide feedback on the professional’s strengths, weaknesses, and areas for improvement. It may also include a discussion of the employee’s career objectives and provide guidance on how best to achieve them.
Is there a difference between a performance review and appraisal?
Performance reviews and appraisals refer to the same type of one-to-one meetings about employee performance and progression. The only difference lies in how they are used: ‘performance review’ connotes an informal meeting between a manager and their employee which focuses on feedback, career progression, goals, salaries and more. Appraisals, on the other hand, often refer to more formal reviews, in which the two parties might, for example, discuss salary.
While other performance review templates will have a firm structure, our template can be used periodically, as needed for any type of one-to-one or group discussion regarding goals and areas for development and tailored to the employee. It is fully editable and customisable.
What should be included within a performance review?
Performance reviews can cover any area of concern employees wish to discuss that might help them improve their work, productivity, skills, or prospects. This might include their progression, goals, salary, benefits, upskilling opportunities, wellbeing and more. The content, context and frequency of the review should be a mutual decision, but the focus should be on the needs of the employee.
Usually, there should be some structure to the meeting in order for both parties to benefit. Our performance review template can be used to cover specific areas for the employee’s development and build a progression plan.
What questions should a manager ask as part of a performance review?
Performance review questions should prompt the employee to speak openly and honestly about their performance and any concerns they have.
Here are some performance review question examples:
What do you hope to achieve by the next review?
What do you feel you have done well / how do you feel you’ve developed since the last review?
What do you feel you could have done better and why?
Do you have any additional feedback or suggestions for me?
What are the different types of performance review?
Performance reviews come in various forms
From self-assessments and one-to-ones to wider evaluations by multiple colleagues. Here are the main examples:
Traditional performance reviews involve a manager assessing the performance of their employee, but feedback can go both ways. When an employee evaluates the performance of their manager, it is known as upwards feedback.
Self-assessment reviews are undertaken by the individual employee and give them a chance to reflect on their performance from a different perspective, perhaps more objectively.
Peer reviews enable colleagues to share their perspective of another’s contribution to the team.
360-degree reviews involve more than one assessor, resulting in multiple points of view in one review.
Employee performance reviews can happen as frequently as they need to for the best outcomes: perhaps monthly, annually, or quarterly. Individuals may be suited to a mix of the above reviews, according to the level of support needed.
Each type of performance review mentioned above can be facilitated by our appraisal template.
The benefits of conducting performance reviews
Regardless of how frequently they’re performed or who is reviewing whom, regular performance reviews offer many benefits. If done well, there are no downsides.
The overall benefits are:
Ensuring employees understand their role and your expectations of them
Determining to what extent employees are meeting those expectations
Providing support and having an honest discussion
Acknowledging and rewarding good performance
Nurturing your employees’ career progression
Increasing engagement and longevity
Making time regularly to discuss anything and everything is crucial for transparency and building trust between a manager and their employee.
Examples of effective performance reviews
The most effective performance reviews are those where the person comes away with SMART (specific, measurable, attainable, realistic, time-bound) goals to help them improve in some way before the next review.
In any employee review form, there must be structure, but there should also be flexibility to adapt it to the needs of different employees.
The fundamentals of a performance review are:
Setting SMART goals
Honest and constructive feedback
A safe space for two-way communication and trust
Appropriate praise and recognition
Our template provides space to outline key areas of success, development, and focus, to give feedback on skills, and create an agreed action plan with objectives to meet before the next review – whether that’s monthly, quarterly, or annually.
Every team is different – that’s why our performance review template is adaptable to your own requirements.
Whether you’ve completed many performance reviews in the past, or have yet to conduct one, our template can help you provide the best experience for your employees.
Get started with our free template today – download it now.
Employee monitoring: a guide to best practices
Employee monitoring can help ensure productivity and accountability among employees, as managers can track their work progress and identify areas where improvement is needed. Monitoring enhances data security by detecting and preventing unauthorised access or data breaches and additionally, it enables you to adhere to regulatory and compliance requirements, reducing legal risks.
The key thing to remember is that workplace surveillance is perfectly acceptable, as long as you can legally justify your reasons, and it is always better to be ‘overt’, not ‘covert’.
A report shows that despite normality returning to working life post-pandemic, demand for employee surveillance software is 49% above 2019 levels.
Our eBook, ‘Employee monitoring: a guide to best practices’, provides insight from top experts in the field including:
Keith Rosser, Director of Group Risk and Reed Screening, Reed
Hayfa Mohdzaini, Senior Research Adviser, CIPD
By downloading this eBook, you will discover:
What employee monitoring is
Whether it's needed for your business
Considerations for introducing workplace monitoring
The benefits and drawbacks
Potential impact of surveillance on the workforce
Your duties as a responsible employer
“Monitoring software that employees see as intrusive and unnecessary is more likely to erode mutual trust in the employment relationship. Employers need to show how using monitoring software can benefit employees, while respecting their privacy.” -Hayfa Mohdzaini, Senior Research Adviser, CIPD.
Employee satisfaction: building a happier workforce
In the wake of the Covid pandemic, Reed decided to investigate the subject of employee satisfaction to find out what people most want from their working lives. We surveyed 2,000 employees in a variety of sectors to do this.
Key findings from the survey revealed:
24% of workers are planning on changing jobs in the next two years
Over a third (36%) feel their pay is too low for the work they do
Workplace friendships are the most satisfying element of working for their current company (45%), with flexibility of working hours (40%) and salary (33%) closely following
Two thirds (65%) stated their company does not offer rewards for good performance
This eBook looks primarily at the ingredients of employee satisfaction: the measures to which managers should aspire to keep their workforce satisfied, also addressing the more aspirational theme of engagement. Throughout, experts in the field share their insight and methods for raising staff satisfaction, using tried and trusted ideas that might be useful to integrate into your organisation.
Experts featured in this eBook include:
Carolyn Nevitte, Director, People Insight
Matthew McDonnell, Director of Employee Experience, Willis Towers Watson
Katie Whitehouse, HR Director UK&I, ServiceNow
Chris Brindley, Head of Reward & Co-member Experience, Reed
Niamh Macaskill, Head of People and Experience, Camelot
A happy workforce is a productive one and listening to employee views is the first step employers can take to make changes for the better.
By downloading this eBook, you will understand:
What employee satisfaction mean
As well as in their day-to-day tasks, staff satisfaction is closely linked to how an employee feels about a company’s style of management and organisational culture – the traits that define the business such as internal communication, staff development policies, and recognition of employee performance.
Key considerations in raising employee satisfaction
For satisfaction at work, employees need a direction and a sense of purpose that keeps them going. Therefore, leaders must be clear about their strategy and goals to help employees feel connected, valued and fulfilled.
Best practice in designing a satisfaction survey
A well-designed, well-timed employee satisfaction survey can reap rewards for your business in the long term, maintaining a workforce that can be trusted to deliver. Surveys shouldn’t just be saved for times of hardship.
How to use survey data to implement change
One way to generate high employee satisfaction is to focus directly on those areas that matter most to employees – and regularly review them to ensure they remain relevant.
The future of employee satisfaction
To be an ‘employer of choice’ in the future, employers cannot merely offer competitive rewards, development opportunities, and healthy company culture. They’ll need to provide a consistently positive employee experience as well.