Benefits & Compensation Specialist – Tier 2
The Benefits & Compensation Specialist is a member of a globally diverse team providing compensation analysis and operational support to Centers of Expertise. This Tier 2 position requires prior experience managing cases and stakeholders, ideally through systems like Salesforce, and working with senior-level HR systems. The successful candidate will have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR disciplines.
Responsibilities
- Provide Tier 2 front-line support in the prevention, resolution, and referral of questions or concerns regarding Benefits and Compensation.
- Manage cases and stakeholders effectively, ensuring timely and accurate resolution through systems such as Salesforce.
- Act as liaison between Benefit vendors and company.
- Support processes and procedures to ensure that compensation and benefit practices are in compliance with current legislation.
- Complete planned and ad-hoc analyses in support of company initiatives.
- Conduct data audits to ensure compliance with compensation policies and procedures.
- Support system user testing and validation.
- Create and implement internal team procedures while finding opportunities for continuous improvement.
- Consult and build relationships with all levels of operational management and Employee Success teams.
- Build and maintain reports, dashboards, metrics and monitor the integrity and validity of the data reported.
- Create training materials and enablement.
Requirements
- Experience managing cases and stakeholders in a Tier 2 HR operations environment.
- Experience using case management systems such as Salesforce.
- Experience working with senior-level HR systems (e.g., Workday).
- Experience of benefits management across EMEA desirable.
- Bachelor’s degree required.
- Advanced knowledge in Excel, including experience building analyses and models.
- Prior experience in HR operations or shared services organization preferred.
- Great teammate who is eager to learn, contribute, and drive forward initiatives.
- Ability to work effectively in a virtual team environment.
- Strong analytical and quantitative skills.
- Strong professional verbal and written communications.
- Proactive and results-oriented individual with a commitment to quality and driving results while managing multiple, and at times, competing priorities.
- Resilient in the face of change with the ability to pivot, adapt, and perform in a rapidly changing environment.
