We are recruiting for a Serviced Office Facility in Dublin 24 ASAP. They are seeking an Office Administrator/Business Development Executive to join their team on a permanent basis. This candidate will be managing the clients in the office, dealing with app queries, meeting room booking queries and following up on business leads to generate business. The successful candidate must be sales minded.

***The chosen candidate must be a fluent French speaker***

Salary - €35,000 - €40,000

On-site, hours 8.30am – 5pm

Pension

Parking on-site

Duties & Responsibilities

  • Contact marketing qualified leads for the whole group (Ireland, Belgium and France) – from Meta and other campaigns, the website and the Ambassador Programme – within agreed response times.
  • Convert them into booked visits and hand them off to the relevant Country Manager with full context.
  • Feed back to marketing on lead quality, and support campaigns, events and the Ambassador Programme.
  • Keep all leads and visits up to date in the CRM.
  • Provide expert human back-up to the AI assistant, resolving the client support questions it can't.
  • Work with the App team to keep photos, descriptions, pricing and availability accurate for all group centres, and feed back improvements from clients.
  • Onboard new clients onto the App and drive adoption across the group.
  • Customer experience – centre coordination (Belgard)
  • Be the visible, welcoming face of the company, giving the centre a staffed and secure feel.
  • Walk the centre regularly, make sure issues are logged and followed up, and keep spaces ready for visits.
  • Step in where the App and AI assistant can't – the occasional visitor, delivery or query that needs a person.
  • Build relationships with clients, gather feedback and support renewals.
  • How success is measured
  • Leads conversion: number of visits booked from marketing qualified leads (the key metric), plus lead response time.
  • Customer experience – online: support questions resolved quickly, App listings accurate across the group, App adoption.
  • Customer experience – centre coordination: centre always ready for visits, issues resolved promptly, client satisfaction and retention.

Skills & Attributes required

  • 2+ years in a client-facing sales, hospitality, flexible workspace or property role, with a record of hitting targets.
  • Confident, warm and professional in person and on the phone.
  • Organised, self-motivated and comfortable working independently.
  • At ease with CRMs and apps; HubSpot experience is a plus.
  • Excellent English; fluent spoken French is required given our centres in Brussels and Paris.