Facilities Officer

The Facilities Officer plays a vital role in ensuring the smooth operation of events and day-to-day venue functionality. This position involves hands-on setup, coordination with contractors, and oversight of venue logistics to support a safe, efficient, and welcoming environment.

Key Responsibilities

  • Deliveries Management: Coordinate the receipt and handling of all deliveries, ensuring timely availability of materials and equipment.
  • Event Setup: Lead the safe and efficient physical setup of venues for events, ensuring layouts meet specific requirements.
  • Facility Inspections: Conduct regular checks on venue infrastructure, materials, electrical systems (including PAT testing), and furniture. Report issues promptly to the line manager.
  • Technical Oversight: Manage AV systems, lighting, Wi-Fi, and other technical equipment, ensuring functionality and maintenance.
  • System Knowledge: Maintain a strong understanding of all technical systems used within the venue.
  • Contractor Supervision: Oversee external service providers, ensuring compliance with safety standards and protection of venue infrastructure.
  • Traffic Flow Coordination: Manage the movement of people and goods within the venue to prevent congestion and ensure safety.
  • Health & Safety Compliance: Hold or be willing to obtain certifications in first aid, CPR, and manual handling. Apply this knowledge to maintain a safe environment.

Additional Duties

  • Support manual handling and setup across departments including commercial, programming, and learning teams.
  • Assist with seasonal events, public talks, and activities in creative and educational spaces.
  • Engage in training and development to enhance leadership and teamwork skills.
  • Embrace innovation and adapt to changes in operational practices.
  • Maintain a professional and courteous environment for all visitors and staff.
  • Follow management guidance and adhere to all company policies and procedures.
  • Ensure compliance with HR protocols and operational standards.
  • Stay proficient in relevant digital systems and tools.
  • Demonstrate initiative, reliability, and the ability to work independently.
  • Prioritize tasks effectively to meet deadlines and team goals.

Health & Safety

  • Maintain a safe working environment in line with legislation and internal policies.
  • Attend required health and safety training sessions.
  • Ensure cleanliness and safety across all workspaces.
  • Identify and mitigate operational risks proactively.
  • Support venue security in accordance with established procedures.

Skills and Experience

Essential:

  • Proven experience in a facilities or operational support role.
  • Strong understanding of technical systems used in event environments.
  • Excellent organizational and time-management skills.
  • Physical capability to perform manual tasks related to setup and maintenance.
  • Certifications in first aid, CPR, and manual handling (or willingness to obtain).

Desirable Attributes:

  • High attention to detail and a commitment to quality.
  • Strong problem-solving skills and a proactive mindset.
  • Excellent interpersonal and communication skills.
  • Ability to work both independently and collaboratively.
  • Flexibility to adapt to the dynamic nature of live events.

Working Hours: Flexibility is required, including availability for evenings and weekends to support event schedules.