Facilities Officer
The Facilities Officer plays a vital role in ensuring the smooth operation of events and day-to-day venue functionality. This position involves hands-on setup, coordination with contractors, and oversight of venue logistics to support a safe, efficient, and welcoming environment.
Key Responsibilities
- Deliveries Management: Coordinate the receipt and handling of all deliveries, ensuring timely availability of materials and equipment.
- Event Setup: Lead the safe and efficient physical setup of venues for events, ensuring layouts meet specific requirements.
- Facility Inspections: Conduct regular checks on venue infrastructure, materials, electrical systems (including PAT testing), and furniture. Report issues promptly to the line manager.
- Technical Oversight: Manage AV systems, lighting, Wi-Fi, and other technical equipment, ensuring functionality and maintenance.
- System Knowledge: Maintain a strong understanding of all technical systems used within the venue.
- Contractor Supervision: Oversee external service providers, ensuring compliance with safety standards and protection of venue infrastructure.
- Traffic Flow Coordination: Manage the movement of people and goods within the venue to prevent congestion and ensure safety.
- Health & Safety Compliance: Hold or be willing to obtain certifications in first aid, CPR, and manual handling. Apply this knowledge to maintain a safe environment.
Additional Duties
- Support manual handling and setup across departments including commercial, programming, and learning teams.
- Assist with seasonal events, public talks, and activities in creative and educational spaces.
- Engage in training and development to enhance leadership and teamwork skills.
- Embrace innovation and adapt to changes in operational practices.
- Maintain a professional and courteous environment for all visitors and staff.
- Follow management guidance and adhere to all company policies and procedures.
- Ensure compliance with HR protocols and operational standards.
- Stay proficient in relevant digital systems and tools.
- Demonstrate initiative, reliability, and the ability to work independently.
- Prioritize tasks effectively to meet deadlines and team goals.
Health & Safety
- Maintain a safe working environment in line with legislation and internal policies.
- Attend required health and safety training sessions.
- Ensure cleanliness and safety across all workspaces.
- Identify and mitigate operational risks proactively.
- Support venue security in accordance with established procedures.
Skills and Experience
Essential:
- Proven experience in a facilities or operational support role.
- Strong understanding of technical systems used in event environments.
- Excellent organizational and time-management skills.
- Physical capability to perform manual tasks related to setup and maintenance.
- Certifications in first aid, CPR, and manual handling (or willingness to obtain).
Desirable Attributes:
- High attention to detail and a commitment to quality.
- Strong problem-solving skills and a proactive mindset.
- Excellent interpersonal and communication skills.
- Ability to work both independently and collaboratively.
- Flexibility to adapt to the dynamic nature of live events.
Working Hours: Flexibility is required, including availability for evenings and weekends to support event schedules.