Knowledge Coordinator – HR Shared Services
Location: Dublin (Hybrid)
Contract: End of April 2026 – January 2027
Salary: €55,000 – €58,000 (DOE)
We are seeking a Knowledge Coordinator to support our People Services & Operations (Shared Services) team during a major HR transformation. This role will focus on creating, curating, and maintaining high‑quality knowledge content that enables global teams to successfully adopt process and technology changes.
Key Responsibilities:
- Manage and enhance a centralised HR knowledge base within the employee portal
- Create, update, and optimise knowledge articles, documentation, and communications
- Identify knowledge gaps, redundancies, and improvement opportunities
- Partner with HR and operational teams to audit and align content with new systems and processes
- Support training and enablement activities related to knowledge and content changes
- Translate complex HR processes into clear, user‑friendly documentation
Required Experience:
- Bachelor’s degree in Communications, Business, or related field
- Strong knowledge of HR processes and compliance
- 2–4 years’ experience in documentation/content writing
- 2–4 years’ experience in project or programme management
- Experience working in large, global, multi‑geography organisations
- Excellent communication skills and a user‑centric mindset
Desirable:
- Experience with Salesforce (Service Cloud), Google Workspace, Slack
- Exposure to HR transformation initiatives
- Background in process documentation, training, or knowledge management
This is a hybrid contract role based in Dublin, ideal for a proactive, detail‑oriented professional who thrives in fast‑paced transformation environments.
