Executive Officer – Legal & Industrial Relations
About the Organisation
A leading membership-based organisation is seeking to appoint an Executive Officer to join its Legal and Industrial Relations team. The organisation represents a substantial professional membership across Ireland and provides a broad range of industrial relations, legal, advisory and support services.
This is an excellent opportunity for a highly motivated professional who is passionate about member services and has strong communication, analytical and organisational skills.
The Role
Reporting to senior management, the Executive Officer will be responsible for supporting members across a range of legal, industrial relations and professional issues. The successful candidate will be part of a collaborative team delivering high-quality advice, support and case management services.
Key responsibilities will include:
- Providing information, advice and support to members.
- Managing member queries and casework in a timely and professional manner.
- Undertaking research and gathering information on relevant issues.
- Preparing reports, correspondence, briefing documents and case summaries.
- Explaining complex policies, procedures and regulations clearly and accurately.
- Maintaining confidential records and documentation.
- Supporting industrial relations, legal and member service activities.
- Working collaboratively with colleagues to deliver organisational objectives.
- Assisting with projects and initiatives as required.
Candidate Profile
The successful candidate will possess:
Qualifications and Experience
- A third-level qualification or equivalent relevant experience.
- Experience in a legal, industrial relations, employment relations, education, public affairs, membership organisation or related environment.
- Experience dealing with confidential information and sensitive matters.
Knowledge
- Understanding of the education, employment relations or trade union environment.
- Awareness of the challenges and issues affecting members and stakeholders.
- Knowledge of member-focused service delivery.
Skills and Competencies
- Excellent interpersonal and communication skills.
- Strong written communication skills with the ability to produce clear, concise and accurate documents.
- Strong research, analytical and information-gathering skills.
- Ability to interpret and explain complex information clearly.
- Excellent listening skills and the ability to ask insightful questions.
- Sound judgement and problem-solving ability.
- High attention to detail.
- Strong organisational and administrative skills.
- Proficiency in Microsoft Office and other IT systems.
- Ability to work effectively under pressure and manage competing priorities.
- Flexible and adaptable approach to changing demands.
- Proven ability to work collaboratively as part of a team.
- Demonstrated reliability, professionalism and discretion.
