Job Type: Permanent
Salary: €36k – 38k
Title: Customer Technical Support
Start Date: Immediately
Location: Sandyford Dublin 18, 100% office-based role.
Position Summary:
Full Time and fully based in our Sandyford HQ, the Customer Technical Support Engineer is responsible for providing front line product and technical customer support across Cyber Security products.
Required Experience & Skills:
- Must be living in Ireland with required working permissions
- 2 years minimum experience in an IT customer technical support position showing an ability to trouble shoot and diagnose problems
- Knowledge of email transport, protocols and administration would be of benefit
- Understanding of Networking and internet technologies
- Understanding of DNS & MX Records
- Analytical mind and strong desire to learn
- Support Desk experience & Customer Service experience
- Strong interpersonal skills
- Experience with ticketing systems and their use
- Excellent English communication skills (written and verbal)
- Experience of Microsoft suite of products ideal but not necessity
- Experience of Active Directory ideal but not necessity
- Excellent problem solving and analytical skills
- Attention to detail and a proactive attitude
- Effective time management skills
- Excellent Telephone manner
Responsibilities:
- Troubleshooting, analysis, and problem solving
- First point of contact for customer issues
- Telephone, email, ticket system support
- Set-up and configuration of new email accounts
- Develop domain expertise in the areas of Email, DNS, Anti-Spam, Anti-Virus, Anti-Phishing
- Promote and educate clients regarding Topsec's products and services
- Manage customer communications through email, tickets, and phone as part of a team
- Provide out-of-hours support as part of a team
Skills:
Troubleshooting, It Support, Problem Solving, Customer Liaison, Cloud, Ticketing
