Customer Service Coordinator in a busy call centre in Liffey Valley
35 hour week- rota basis between Mon-Sat 8am-8pm
Salary 26k per annum- also get healthcare assistance, pension, annual leave, excellent training and development
Main Duties
• To handle all incoming and outgoing telephone calls, letters and e-mails in a prompt and courteous manner in line with the company and client expectations
• To resolve all customer enquiries to the satisfaction of all parties concerned
• To conduct Marketing Campaigns and outbound calls
• To maintain a culture, which is driven to deliver a level of customer service indicative of the expectation levels of our clients
• To maintain and update personal knowledge of past, present and future product ranges and programmes to facilitate an accurate response to the customer/retailer
• To action daily, weekly and monthly reports as required
• To liaise with internal departments, dealers and associated companies to ensure continuous improvement to the service provided and customer experience
• To inform the Manager of any calls or correspondence which may become difficult
• To maintain and update personal knowledge of past, present and future product ranges and programmes to facilitate an accurate response to the customer/retailer
• To co-operate, communicate and co-ordinate with other team members and the client for mutual benefit
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role
Essential criteria
• Proven experience of providing a quality customer service within a pressurised environment
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Basic technical knowledge of vehicles
• Experience of working in automotive industry desirable but not essential
• Good geographical knowledge
Personal attributes
• Enthusiastic
• Patient
• Diplomatic
• Team player
• Calm under pressure
• Assertive
• Flexible
Interested? Apply below or send your CV to Erin- erin.hamilton@reed.com / 1 418 9952