Assistance Coordinator in a call centre in Dublin 12

35 hour week- rota basis between Mon-Fri 8am-8pm, Saturday 9am-7pm and Sunday 10am-6pm

Salary 25k per annum- also get healthcare assistance, pension, annual leave, excellent training and development 

Main Duties

• To answer incoming motor, property and medical assistance telephone calls
• To provide the caller with all relevant information and services
• To dispatch assistance work to the appropriate network contractors or recovery agents.
• To make follow up telephone calls on all property assistance cases to establish customer satisfaction
• Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files
• To ensure that all client information is simultaneously entered onto the database
• To handle claims notifications and out of hour customer service calls for Corporate clients and their customers
• To perform such administrative tasks as appropriate to your files/calls
• To inform the Supervisor/Manager of any calls that may become problematic
• To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager

Essential criteria

• Proven experience of providing a quality customer service within a pressurised environment
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Basic technical knowledge of vehicles
• Experience of working in automotive industry desirable but not essential 
• Good geographical knowledge

Personal attributes

• Enthusiastic
• Patient
• Diplomatic
• Team player
• Calm under pressure
• Assertive
• Flexible

Interested? Apply below or send your CV to Erin- erin.hamilton@reed.com / 1 418 9952