Business Operations Analyst- Temporary Full-time (approx. 6 months) – Dublin- €47.50 per hour
Our client, one of the worlds largest technology companies, is looking for a skilled Business Operations Analyst to support and transform their Subcontract Operations processes and tools..
Key Responsibilities:
• Act as a strategic advisor to the business in the region, working closely with Account Partners, Regional Delivery Managers and Operations Leadership
• Onboard new partners and develop/maintain good working relationships
• Demonstrate proven success in making strategic staffing decisions
• Monitor, validate and route Staffing Contractor resource requests to preferred suppliers with a focus on securing suitable resources as required
• Coordinating/scheduling resource interviews
• Attend weekly forecasting/staffing calls
• Support with subcontractor timecard tracking, PO/work order generation, assignment maintenance and Invoice Approvals
• Drive improvement projects on a suite of existing applications and tools, including issue identification, data management and reporting
• Understand how our tools work and how they can be configured and optimised
• Identify issues within existing tools and processes
• Find and evaluate new tools and make suggestions to the team
• Collaborate with Operations, CSG Delivery, Sales and Leadership to identify and implement innovative solutions to increase process efficiency
• Capture the strategic, operational and tactical business process goals and objectives
• Perform business process assessment of the current state, including technology, experience, business and data
• Identify and optimise the drivers of financial performance, productivity, customer engagement and other metrics
• Apply a structured business process architecture approach and methodology for capturing the key views of the enterprise
• Design business process architecture to drive the maximum user experience, productivity and value
• Analyse data and generate reports
• Design innovative reporting solutions to measure KPI performance
• Understand the evolving needs of the business to anticipate and deliver new reports to drive additional business value
Required skills/experience:
• Experience of working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities and remain focused on delivering excellent results
• Bachelor’s Degree
• 2-3 years of management consulting and/or business operations experience, with a focus on services tools, process automation and/or continuous process improvement
• Familiarity with CRM and data management
• Strong written and verbal communication skills
• Ability to develop and present materials that are audience appropriate
• Team player- able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong situational analysis, negotiation and decision-making abilities
• Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
• Ability to clearly follow processes and procedures, and make decisions
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
• Extremely customer-service focused
If you are interested and believe you meet the criteria, please apply below or send your CV to Erin- erin.hamilton@reed.com / 1 418 9952