REED is working with an international business based in South Kildare who specialise in distributing and supporting machinery and equipment. The Irish business specialises in grounds machinery and irrigation. The business is looking for an Aftersales Manager.

Salary - €50,000 - €55,000 DOE

Annual leave – 25 days

Company benefits

Office based – Monday – Friday, 8am – 4.30pm, no hybrid working available

To provide leadership, management and co-ordination for all the aftersales activity including parts, training, retail servicing and customer support functions.

To enhance sales of parts and service within the territory. To promote and grow the market share of parts and service within the territory.

Duties & Responsibilities

• To maintain a high degree of customer service across the aftersales operations - ensuring that we have ownership of customer problems
• Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support. 
• Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.
• Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
• Develop future retail parts & service strategy, growth and service levels
• Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
• Run parts promotion and local roll out of parts marketing programs and initiatives.
• Manage and monitor pricing policies on parts and service and competiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary
• Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy
• Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion
• Follow up on product installations from aftersales perspective
• To plan and conduct regular visits to customers to promote parts and service
• Actively push and promote service contracts to customers within the territory
• To attend product and technical training events related to technical service and personal development training, as required
• Key holder responsibility for site security

Skills & Attributes required

• A number of years’ experience in an aftersales role
• Customer focused – experience in dealing with complex queries
• A background in plant / products is desirable