IT Helpdesk/Member Support

Job Description

Our client based in Dublin 1 are seeking an IT Member/Helpdesk Support professional for a 10-month fixed term contract.

ASAP Start

€37,500 - €50,000

10-month FTC

Benefits included

Hyrbrid working


The successful candidate will be part of a dynamic, responsive and flexible team, committed to achieving the company’s objectives in the area of ICT. The ICT Section plays a key role in providing a wide range of ICT based services to colleagues and members throughout Ireland.  

Duties & Responsibilities  

  • Assisting in the implementation of annual ICT Action Plans to support the implementation of ICT Strategy
  • Implementing and monitoring ICT policies, procedures and processes
  • Working closely with and receiving training from external ICT suppliers
  • Assisting in the ongoing development of the company’s information architecture system, technology infrastructure and ICT security
  • Producing product and system specification documents for acquiring hardware and software
  • Liaising with suppliers to ensure adherence to installation/upgrade schedules and service level agreements.  Escalating deviations to the ICT Section Head
  • Logging of day to day IT problems
  • Rectifying day to day IT problems or escalating to suppliers
  • Assisting with security of data, network access and backup systems
  • Monitoring ICT Managed Service Provider key performance indicators and escalating deviations to the ICT Section Head in a timely manner
  • Identifying ICT User training needs
  • Designing and delivering training to remote ICT Users
  • Operating and maintaining effective administrative systems in the ICT Section

Skills & Attributes required

  • Technical Skill Set  - The successful candidate should be a graduate and/or have appropriate relevant experience of ICT systems and a willingness to acquire additional skills and qualifications as required
  • Experience of working on Office365 and SharePoint implementation an advantage
  • Strong technical interest and/or experience
  • Well-developed organisational and administrative skills
  • Proven strategic planning capabilities and analytical skills
  • Proven success in a project environment
  • Excellent written, interpersonal and oral communications skills
  • Flexibility and an ability to adapt to the changing and dynamic requirements of a busy ICT department
  • Commitment and a demonstrated capacity to work collaboratively as part of a team and to support the work of colleagues
  • An appreciation of the importance of delivering the highest standards of services and supports to the company


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