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IT support / 1st line / Technical support / Service Desk

Location: GUILDFORD, SURREY Salary: 20000.00 - 26000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 year ago Reference: 3141835
IT support / 1st line / Technical support / Service Desk candidate sought by a large organisation with offices in Guildford.
You will support in excess of 15,000 users, this will offer career progression, development and exposure to a large variety of technologies.

Key responsibilities:
• Receive, document and resolve incidents and standard change requests, ensuring that at all times requests are handled correctly and the service offering is of the highest standard.
• Accurately identify and log the severity and priority of all incidents raised, taking appropriate action to communicate and escalate suspected high severity and major incidents to IT Services management.
• Investigate and troubleshoot all IT issues
• Help maintain a knowledge base detailing resolutions for common problems/requests, whilst also maintaining an awareness of the latest changes in standard operating procedures.
• Assist with the continual development of Support procedures to improve the service offered to customers.

Experience required:
• At least 1 years’ experience in IT support
• ITIL (Desired but not essential)
• A genuine desire to have a career within IT

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.

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