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Customer Support Operator - Temp to Perm position

Location: CANARY WHARF, LONDON Salary: 22500.00 - 22500.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 3
Posted: 11 months ago Reference: 3108193
The Company
We have the pleasure of working with an exciting new business venture; an innovative new product that allows users to manage their household bills and proactively provides tailored comparisons to reduce costs in a super-simple, one-stop application.

With an idyllic location in the heart of Canary Wharf, working amongst a team of friendly, like-minded customer support team members, a range of office perks (break-out room with games console and foosball table) , team socials and free access to on-site gym to name just a few. With a team of supportive and experienced Team Leaders on hand to coach and nurture through your induction and the opportunity to play a massive role in what is a revolutionary product that will appeal to the masses - I’d struggle to give you reasons not to apply for this position!

The Role
We are growing the existing customer support team in October and want to engage the very best customer service professionals to not only be the front line for every one of their customers but ultimately brand ambassadors for this new product. This team will play a pivotal role in the future growth and success of the business and subsequently, we want talented employees who will not only offer an effortless first class service but also to play a real part in the future of this business through demonstrating leadership qualities, coming up with new ideas and suggestions for improvement and a genuine passion for the business and its continued success.

Responsibilities will include but by no-means limited to;
• Solving any problems their customers may have in a positive and honest manner
• Proactively refining their processes and procedures to ensure the business continues to grow without compromising the customers' experience.
• Talking with customers, developing a deep understanding of what is important with their bill management and switching, along with making sure all of their account details are correct.
• Conveying the customers' feedback and feature requests to the product and engineering teams.
• Ensuring the rest of the company is customer-focussed and obsessed with creating a great product for our customers.

Successful candidates should possess flawless oral and written communication skills with the ability to liaise with a diverse range of people via multiple channels and previous experience in a customer support, B2C role. If you match this criteria and are also driven, ambitious, a creative thinker, know your way around social media networks, familiar with CRM systems with an interest in technology then we want to hear from you today.

This is a 12 week temporary assignment with a permanent contract upon successful completion of the temporary role. Candidates should be immediately available to embark on a temporary position and commit to the duration of the 12 week assignment to ensure a seamless temp to perm transition thereafter.

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