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Customer Service Advisor

Location: EALING, LONDON Salary: 18000.00 - 20000.00 GBP Per Annum
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 6 days ago Reference: 3095948
Have you got a passion for all things Alcohol based? Have you got a WSET Certification and looking to get into an office environment? Do you work within the Alcohol industry and want to not only progress your career but join a fun, cocktail-based team?

I have a client based in the West London area who is looking for an individual who is passionate about the alcohol industry to join their lively, bubbly office-based Customer Service team.

The company offers a fantastic working environment, with a buzzing atmosphere excellent perks/benefits, as well as having the chance to be part of an amazing team!

The role has potential for promotion and development into an account manager - offering great career progression.

YOU MUST HAVE A KEEN INTEREST IN THE SPIRITS INDUSTRY AND IN-DEPTH EXPERIENCE WORKING WITH ALCOHOLIC BEVERAGES TO BE CONSIDERED.



A typical day would look like:

• Correctly inputting orders into the ordering systems whilst checking delivery dates in a timely manner.
• Confirming orders with clients/customers, confirming delivery date and estimated delivery times along with any out of stock lines and alternative products available.
• Communicating with all clients in a professional manner and escalating any issues to management level if needed.
• Creating collection notes for customer returns.
• Arranging online bookings via portals to book in customer deliveries.
• Processing order payments.
• Updating online ordering systems with customer invoice details.
• Updating account delivery details keeping the warehouse team informed of any new times or delivery instructions.
• Offering full administration support to Business Development Managers.
• Attending in-house training as and when required to build product knowledge.


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