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Customer Service Advisors

Location: NORWICH, NORFOLK Salary: 16980.00 - 16980.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: over 1 year ago Reference: 3065159
Hot of the Press! Exciting opportunities available working within a customer services team based at Broadland Business Park.

This is a great opportunity for a customer focussed individual to develop their career in a busy and vibrant team. Reporting to the Hub Manager, the post holder will coordinate day to day ownership for a defined set of customers. You will be responsible for coordinating and managing household repairs, providing an end to end service, ensuring a first class service is provided.

Key duties and responsibilities:
To be the first point of contact for our customers, providing excellent service at all times.
Coordinating emails and calls including new work requests and queries in a timely manner using organisation and prioritisation skills.
Updating in house system as a claims owner
Pricing, ordering and arranging delivery of products (training will be given)
Collate and record accurate information on our internal systems.
Dealing with urgent client queries or complaints effectively.
Maintaining own admin duties
Team members will be multi skilled across all functions within our Customer Service department so this role will involve administration duties working to developmental targets, linked to your career development.

The roles are full time on a 4 weekly shift patterns ranging from 7:00 am to 10:00 pm.

For more information please contact Michelle Topley on 01603 616190 or email

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