IT Support Officer

Job Description

IT Support Office- Dublin 8- Full-time permanent role- 32.5k

This is an exciting opportunity for a strong IT Support candidate to join a busy, vibrant provider of creative arts education. 

The job purpose is to provide a fast and responsive local IT support service to the college team including colleagues, tutors and students.

Responsibilities:

• To provide 1st and 2nd line support to all staff in the respective college and escalate calls where necessary
• To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame
• To set-up college staff on desk-tops, laptops, phones, MACs
• To actively use and review the Helpdesk system to ensure that all college issues are logged and prioritised
• To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
• To liaise with the college business system super-users to deploy systems/software across college users
• To perform local IT tasks related to project or service affecting work (e.g. network line failover procedures)
• To maintain local records of user signed IT Policies and Acceptable Usage Policy
 

Essential criteria:

• Highly organised and focused in delivering a fast and high-quality support service
• Excellent administrative skills and experience in managing their own work-plan
• Good written and verbal communication skills
• Good customer facing skills
• Experience of supporting Windows 10/11 and Microsoft office applications
• An understanding of TCP IP protocols
• Experience with printer management
• Experience with Office 365 administration tasks
• 2 or more years’ experience working in a similar role
• Experience working with Macs
• Experience of Active Directory user account management

Desirable criteria:

• 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
• Technical qualifications would be helpful but not essential, full training will be provided
• Knowledge of patch management
• Knowledge of VOIP phones

Interested? Apply below or send your CV to Erin- erin.hamilton@reed.com / 1 418 9952

Job campaign banner