Executive Officer - ICT

Job Description

The Executive Officer in the ICT Section will work with the ICT team under the management of the ICT Section Head, subject to the overall management of the Deputy General Secretary.

Specific duties will include those as itemised below and they will be required to exercise sound judgement, skill and diligent application in the performance of their role and demonstrate flexibility when required.

Salary: €35,000 - €50,000

* This role is 1 Year Fixed Term Contract


Duties in the role:

  • Assisting in the implementation of annual ICT Action Plans to support the implementation of ICT Strategy
  • Implementing and monitoring ICT policies, procedures and processes
  • Working closely with and receiving training from external ICT suppliers
  • Assisting in the ongoing development of the information architecture system, technology infrastructure and ICT security
  • Producing product and system specification documents for acquiring hardware and software
  • Liaising with suppliers to ensure adherence to installation/upgrade schedules and service level agreements. Escalating deviations to the ICT Section Head
  • Logging of day to day IT problems
  • Rectifying day to day IT problems or escalating to suppliers
  • Providing on-site support as required in our Northern Office
  • Assisting with security of data, network access and backup systems
  • Monitoring ICT Managed Service Provider key performance indicators and escalating deviations to the ICT Section Head in a timely manner
  • Identifying ICT User training needs
  • Designing and delivering training to remote ICT Users e.g. Branch and District Officers, National Committees
  • Ad-hoc research relating to equipment, systems etc. in the area of ICT
  • Continuous personal ICT training and development
  • Operating and maintaining effective administrative systems in the ICT Section

Competencies and Attributes
Strong technical interest and/or experience
Well-developed organisational and administrative skills
Proven success in a project environment
Excellent written, interpersonal and oral communications skills
Flexibility and an ability to adapt to the changing and dynamic requirements of a busy ICT department
Commitment and a demonstrated capacity to work collaboratively as part of a team and to support the work of colleagues

Technical Skill Set
The successful candidate should be a graduate and/or have appropriate relevant experience of ICT systems and a willingness to acquire additional skills and qualifications as required
Experience of working on Office365 and SharePoint implementation an advantage

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