Reed Hospitality are delighted to be assisting our client in their current search for an experienced and driven Deputy General Manager for their extremely busy city centre cinema
Responsible to: General Manager
Responsible for: Cinema Managers
The key focus of this role is to deliver the vision for the customer experience by ensuring fantastic delivery of the customer journey through your cinema team
Overview:
Responsible for delivering the operational running of the cinema on a day to day basis ensuring your management team are developed and equipped to deliver their role.
Responsibilities:
• Deputise for the General Manager
• Create and drive your own development opportunities
• Working in partnership with the General Manager, responsible for all recruitment, development and management of the cinema team, with particular responsibility for your direct reports
• Complete ad-hoc project work as required
• Perform the role of duty manager on a regular basis
• Ensure effective delivery of the Balanced Score Card elements
People:
• Ensure regular rotation of responsibilities in your management and supervisor team
• Use effective communication methods to create an environment where high performance can be developed and maximised
• Implement, deliver and achieve the business objectives through your management team
• Recruit, train, develop and manage performance of Supervisors and Team Members through your management team
• Review progress of own, and teams, objectives and take necessary action to ensure delivery
• Hold monthly one to one’s with direct reports with a focus on setting expectations and coaching to ensure that the highest standards of performance are delivered
• Support the delivery of regular team meetings with all cinema employees to ensure that the team is engaged, has a clear understanding of the vision and understands key communications.
Operational Excellence
• Deliver high levels of operational excellence to drive an improved customer experience
• Deliver business initiatives into the business ensuring their success
• Key focus on ensuring film programming and staff scheduling is optimised to exploit all business opportunities
• Ensure the H&S and well being off all staff and customers is to expected business standards
• Ensure all business policies and procedures are followed to expected business standards
Customer:
• Consistently strive to improve the customer experience in your cinema.
• Empower teams to resolve any customer queries and give support, where required, to resolve high levels complaints.
• Engage with customers by being visible and responding to their needs
• Ensure the highest levels of Audio Visual presentation are maintained
Finance:
• Analyse all revenue opportunities and respond accordingly to ensure they are maximised
• Deliver budgeted cost lines.
Experience
Essential:
• Proven experience of coaching and managing a team
• Customer facing industry experience
• Proven track record of delivering Operational Excellence
• Managing Performance and setting expectations with managers and team members
• Experience of managing building maintenance
• Knowledge of Film
• IT Literate (Microsoft Office suite, industry bespoke software)
Desirable:
• Significant knowledge of Audio Visual presentation
• P&L management
• Have, or has held, DPS licence
If this role sounds suited to you or if you wish to know more, please contact Luke or confidentially apply here